Terms and Conditions

General terms and conditions of sale

These general terms and conditions of sale govern the sale of products and services by UAB "Via laurea" and its affiliated companies (hereinafter referred to as "Via laurea") to customers. Some services provided by "Via laurea" may be subject to additional terms and conditions (e.g., company subscription agreement). If the additional terms contradict the general terms and conditions of sale, the additional terms shall prevail.

Placing an order and acceptance of terms
Please read these terms carefully before placing an order. By confirming an order, the customer agrees to all the terms and conditions stated herein.

Waiver of customer's terms
The customer waives the application of any of their own standard terms, even if they were established later than these general terms and conditions of sale. All exceptions must be clearly agreed upon in writing.

Payment terms
Invoices must be paid within 5 working days, unless otherwise specified on the invoice or in the order. For late payments, "Via laurea" has the right to apply a fixed interest rate of 15% on the outstanding amount and suspend the provision of services without prior notice. If payment is not made within 30 days after the due date, the company may engage debt collection agencies, and all legal costs shall be borne by the customer.

International customers
Customers ordering from outside Lithuania must pay the full invoice without any costs determined by the laws of their country.

Pricing
The applicable pricing depends on the customer's location and the current price list, unless otherwise specified.

Subscription terms
Monthly subscriptions, intended solely for system maintenance and cloud platform hosting (SLA services and "Via laurea" hosting), can be paid using a credit card, bank transfer, or direct debit.

Service delivery obligations
"Via laurea" undertakes to make every effort to provide services on time but cannot be held responsible for achieving a specific result. The customer cannot claim damages for software errors.

Handling of complaints
Any complaint must be reported within 8 days of the delivery of goods or the provision of services by electronic means, which will have the same legal force as signed written documents if they meet the following criteria: 
      a) The customer's electronic signature through the Odoo management system; 
      b) A clear electronic email response confirming agreement with the contract.

Amendment of terms
"Via laurea" reserves the right to change these terms at any time without prior notice. Customers will be subject to the terms in force at the time.

Governing law and jurisdiction
All contractual relationships shall be governed by Lithuanian law, and disputes shall be settled in the courts of the Klaipėda District.

Terms

Working hours - The Contractor's working hours, i.e., working days, excluding official holidays, from 8:30 to 17:00, Monday through Friday.
Standard software - The business process management system Odoo;
Software - The Odoo business management system maintained by the Contractor under the terms of this agreement, defined as the Standard Software and software created by the Contractor, adapted to the Customer's needs, i.e., modified and parameterized according to the Customer's and the laws of the Republic of Lithuania, including changes made by the Customer based on a license that enables them to do so.
License - A permission (agreement) under which the Customer has acquired the right to use the Software under certain conditions;
Via laurea module - A module created by the Contractor, the code of which is not changed and/or edited according to the individual needs of the Customer;
Services - Software maintenance and development services, detailed in this proposal; Services can also be described as:
       A) Maintenance services - Fixing software errors, problem-solving, support work, and consulting;
       B) Additional work - Work requested by the Customer, necessary for the expansion or modification of Software functionality;
SLA (Service Level Agreement) - A formal agreement between the service Provider (Contractor) and the Customer, which defines the standards, quality, scope, and responsibilities of the service provided.
Development services - Software modification work, changes to additional functionality, and consulting on these issues are also treated as additional work. 
Additional data analysis - Analysis of the Customer's data, which is related to the examination of the Customer's data to find and clarify user errors or modeling of presented situations to meet additional Customer needs, is also treated as additional work.
Subscription fee - A periodic fee for Maintenance Services, which may be specified in this document, payable at a specified interval (monthly; quarterly; annually).
Response - The execution time within which the Contractor, after receiving a notification, examines the cause of the problem or error, determines the ways, time, and cost (if necessary) to solve the problem or fix the error, and informs the Customer about it.
Error - A situation where, when working with the Software, a user action that is not related to the setting of user rights is blocked, or data is incorrectly recorded in data tables. The error cannot be of a one-time nature.
Critical error - A Software error, the presence of which prevents users from using the Software or generates direct losses to the Customer, or due to the presence of the error, revenue is not received.
User error - Software errors made by the Customer's Software users, or errors that occurred due to the Customer's incorrect general Software administration or changes in Software configuration, data entry, if not performed by the Contractor.
Warranty period - The period during which the Contractor fixes errors and inaccuracies in the Software changes made by the Contractor according to the Customer's order, free of charge. A warranty period of 3 months is provided for newly made Software changes.
Manufacturer's error - If the Contractor determines that the Error occurred due to the fault of the Manufacturer, its elimination is carried out according to the Contractor's hourly rates specified in Annex No. 3. At the Customer's request, it may be waited until the Manufacturer fixes the error free of charge.
Computer program - A set of instructions presented in words, codes, diagrams, or other forms that enable computer equipment to perform a specific task or achieve a specific result when those instructions are provided by means that the computer equipment can read.
Hardware - The Customer's computer equipment that will interact with the Software.
System - The installed Software and the Customer's Hardware, combined into a functioning whole.

Terms of provision of one-time services

UAB "Via laurea" (hereinafter referred to as the Contractor) and You (hereinafter referred to as the Customer) have agreed on the following terms for one-time Odoo installation, programming, and other work:

1. Scope of services

The Contractor undertakes to provide the Customer with Odoo installation, programming, and other services according to the provided task description and acceptance criteria. All work tasks and their execution criteria will be thoroughly defined and agreed upon with the Customer before starting any work.

2. Payment terms

Unless otherwise specified, the Customer undertakes to make an advance payment, amounting to 100% of the service price, immediately after the order confirmation.

3. Ordering additional work

Any additional work that was not foreseen in the initial task will be performed only upon receipt of written confirmation from the Customer, specifying the scope of work. The hourly rate for additional work is 110 euros + VAT.

4. Work completion and acceptance terms and procedure

The work will be completed and fully delivered within the number of days specified in the service product description. The term starts from the date of receipt of the advance payment. The Contractor will provide the Customer with the results of the work for evaluation. The Customer undertakes to provide a written response regarding the compliance of the work with the established acceptance criteria within 5 working days from the date of receipt of the results. 

4.1. The work is considered completed when:

    a) The Customer confirms in writing that all work has been performed and meets the pre-established acceptance criteria without reservations. In this case, the work results are accepted without additional reservations, and the Contractor issues a final invoice for the work performed;

    b) The Customer acknowledges that part of the work is no longer required and informs the Contractor in writing about the decision to discontinue a certain part of the work. The work that was performed before this change is considered to have been performed according to the terms of the contract, and the Contractor issues an invoice for the work performed to date;

    c) The Customer does not respond within the established 5 working day period to the request to accept/evaluate the work performance. In this case, according to the terms of the contract, the work is considered to have been performed according to the established criteria, and the Contractor has the right to issue a final invoice for all work performed, and the Customer undertakes to pay such an invoice;

    d) Both parties agree in writing on the quality of the work performed, even if some aspects do not fully meet the established acceptance criteria. In this case, the specific parts of the work or functionalities that were agreed upon are considered to have been performed according to the agreement, and the remaining parts of the work are continued or adjusted according to the agreement of both parties.

5. Coordination of work execution

During the Contractor's execution, if the Customer's confirmation of the suitability of solutions is required, questions arise, or there is a need to test an intermediate result, the Customer must provide a response as soon as possible, but no later than within 3 working days. If the Customer does not respond within this period, the work is temporarily suspended, and all related deadlines are postponed accordingly.

6. Unilateral termination of work

If the Customer still does not respond within 15 working days from the date of sending a written reminder to perform an intermediate evaluation and/or testing, further work execution may be unilaterally terminated at the Contractor's initiative. In this case, the advance payment remains with the Contractor as compensation for the work performed up to the moment of termination. If more work was performed at that time than was paid for by the advance payment, the Contractor issues a final invoice for all work actually performed, regardless of the fact that the contract was terminated, and the work was not completed.

7. Mutual sanctions for non-fulfillment of obligations

In order to ensure a smooth and efficient work execution process, both parties - both the Contractor and the Customer - undertake to comply with the terms and requirements set forth in the contract.

7.1. For non-fulfillment of contractual obligations or delay in fulfilling these obligations, the parties agree to the following mutual sanctions:

    a) Contractor's delay: If the Contractor is late in performing the work provided for in the contract and this delay is not caused by the Customer's actions or inaction and not due to force majeure events, the Contractor shall pay the Customer a penalty, which amounts to 2% of the total value of the unperformed work for each overdue working day, but not more than 20% of the total contract amount.

    b) Customer's delay or non-fulfillment: If the Customer is late in fulfilling the obligations provided for in the contract, e.g., failing to immediately provide the necessary information, documents, confirmations, or does not pay for the work performed on time, the Customer shall pay the Contractor a penalty, which amounts to 2% of the amount specified in the contract for each overdue working day, but not more than 20% of the total contract amount.

7.2. All payable penalties must be paid within 5 days from the date of receipt of a written request. Penalties for delay may be deducted from the final settlement amount between the parties.

8. Force Majeure

Both parties are released from liability for non-fulfillment or delay in fulfilling the obligations of the contract if these obligations were not fulfilled due to force majeure events. In this case, the parties shall immediately inform each other about such an event and its impact on contractual obligations.

9. Warranty terms

All work performed will be guaranteed for a period of 12 months from the date of work acceptance. If, during the warranty period, defects are identified, the cause of which is the work performed by the Contractor, the Contractor undertakes to eliminate these defects at its own expense within 30 calendar days from the date of receipt of the notification.

Electronic confirmation postscript

All confirmations, notifications, information sending, and other communication actions related to this contract and related documents, performed by electronic means and meeting the criteria set forth in this contract, are considered legally binding and equivalent to a handwritten signature. Actions performed electronically are considered legally binding and have the same legal force as written documents signed by hand if they meet the following criteria :

a) The Customer's electronic signature, made using the Odoo management system, which confirms the Customer's identity and agreement with the terms of the contract;

b) A clear response from the Customer's e-mail, expressed in any form, confirming agreement with the contract or related documents, when it is clear from this response that the Customer is identified and the letter is related to a specific contract.

Terms of sale and use of Via laurea modules

UAB "Via Laurea" (hereinafter referred to as the Contractor) and You (hereinafter referred to as the Customer), hereinafter the Contractor and the Customer may be referred to as the Parties, and each separately as a Party, agree to this Odoo module sales and usage terms contract (hereinafter referred to as the Contract):

Payment terms. Module acceptance

By confirming this Contract, the Customer undertakes to immediately make a 100% advance payment using one of the available methods in the online store. If the selected payment method is "By Transfer," the transfer must be made within 5 working days to the Contractor's specified bank account. The account details are provided below:

• Bank account: LT54 7300 0101 1323 3392
• Bank: "Swedbank", AB
• SWIFT/BIC: HABALT22
  

After making the payment, the Customer undertakes to notify the Contractor by e-mail, providing proof of payment.
Upon receipt of the payment, the Contractor undertakes to issue a VAT invoice within 2 working days and deliver the purchased Modules to the Customer electronically. If additional services are purchased with the Modules, for which the completion terms are not predetermined in the service description, the Contractor undertakes to contact the Customer by e-mail or phone within 5 working days of receiving the payment to agree on the terms and conditions of service provision. 

The Parties agree that all notifications and agreements related to the delivery of Modules and the provision of services may be carried out electronically, and such communication is considered acceptable and legally unquestionable by both Parties.

Licensing terms and liability

1. License definition and terms
   This contract grants the Customer a non-exclusive, time-unlimited, and non-subscription Odoo Software License (OSL), which allows the Customer to use the software modules created by the Contractor (hereinafter referred to as Modules) purchased for their internal needs. Any form of distribution, transfer to third parties, sale, modification, or other illegal use of the Modules is strictly prohibited. This license does not require periodic fees, except in cases where the Customer chooses to sign an additional maintenance or support agreement (SLA).
   
2. Leak prevention
   The Customer undertakes to ensure that the Modules are not leaked or otherwise transferred to third parties. This includes, but is not limited to, the actions of the Customer's IT personnel or any person having access to the modules.
3. Liability for illegal use:
   • If the Modules are leaked to third parties due to the Customer's actions or inaction, the Customer takes full responsibility for any resulting losses or damages;
   • The Customer undertakes to protect the Modules from illegal use, copying, publication, or any other illegal distribution.
4. Penalty for violation of licensing terms
   For each violation of the licensing terms of this contract, including any distribution of the module, intentional or negligent transfer to third parties, or illegal use, the Customer undertakes to pay the Contractor a penalty of 20 000 EUR for each case of violation. This penalty is set as compensation for possible damages suffered by the Contractor due to the Customer's illegal actions.
   
5. Procedure for penalties for violation of licensing terms
6. • If it is determined that the Customer has violated the licensing terms, including resale or illegal use of the modules, the Contractor has the right to:
   • • Demand immediate termination of the violation and take all necessary measures to prevent the violation from being repeated;
     • Apply a penalty equal to 20 times the price of the module as compensation for potential damage to the Contractor and/or third parties;
     • Initiate legal proceedings to recover losses incurred that exceed the penalty amount, based on the Law on Copyright and Related Rights of the Republic of Lithuania and (or) the relevant articles of the Criminal Code.
   • Penalty application procedure:
   • • The Contractor shall inform the Customer in writing about the identified violation of the licensing terms, specifying the nature of the violation and the required actions to correct it.
     • If the Customer does not eliminate the violation or does not start negotiations on compensation for damages within 30 days from the receipt of the notification, the Contractor has the right to apply to the court for the award of a penalty and/or compensation for damages.
       The implementation of these procedures ensures the interests of both parties and encourages the responsible use of the Software in compliance with the licensing terms.
7. Legal basis
8. • Liability for infringement of intellectual property rights is regulated by the Law on Copyright and Related Rights of the Republic of Lithuania;
   • Liability may be applied under the articles of the Criminal Code of the Republic of Lithuania for the illegal use of information subject to copyright.
     
9. Implementation of obligations:
   
10. • The Customer undertakes to take all necessary measures to ensure compliance with these licensing terms and protect the Contractor's intellectual property;
    • Any information about violations or potential damage must be immediately reported to the Contractor.

These licensing terms are necessary to protect the interests of both the Contractor and the Customer and to ensure the fair and secure use of the Modules.

Functionality, arranties, service provision procedure

1. The Customer receives the exact functionality specified in the offer (product description). Any additional functionality that is not defined in the offer (module description) will be created and paid for under a separate order;
2. The Contractor warrants that all provided modules will be free from errors and inaccuracies caused by the Contractor. The warranty applies only to the correction of errors caused by the Contractor. The warranty does not apply:

• If the Customer uses third-party modules;
• If the error cannot be reproduced in a standard Odoo system where only the Contractor's modules are installed;
• If the Customer modifies the module code or otherwise violates the integrity of the modules. 

The warranty applies to all functionalities and modules specified in the offer in case of Errors. Upon detecting an Error, the Customer shall notify the Contractor as soon as possible at the general e-mail address odoo@vialaurea.lt. The Contractor's help desk system assigns a unique number to such a notification (hereinafter referred to as a Request). Error correction work begins immediately if it meets the following criteria:

• The description of the Request must be as accurate as possible;
• The Request must indicate how to reproduce the error.
  IMPORTANT - If the Contractor fails to reproduce the Error in the Standard Software supplemented with the relevant Via laurea Modules, the Request is not considered a warranty case. It is likely that other incompatible third-party modules and/or Hardware operating in the Customer's System are causing the issue. Work related to Error correction is evaluated and ordered under a separate agreement;

Requests are accepted and registered only during working hours (exceptions are possible only with a confirmed appropriate SLA service policy);
The warranty does not apply to module updates (for example, due to changes in legal regulations), unless the Customer has purchased an SLA service;
Customers who have purchased an SLA service are guaranteed a response to submitted requests within the time specified in the SLA policy. Warranties for module updates are also provided, and Module migration to the latest Odoo version is performed free of charge;
Non-warranty work and/or work not covered by the provisions of the approved SLA policy are considered additional.

Confidentiality and data protection obligations

Both Parties undertake to keep all information received or transmitted during the agreement confidential, including technical, commercial, and financial information. The Parties also undertake to comply with all applicable data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), when processing any personal data related to this contract.

Additional work pricing and ordering procedure description

Additional Work (AW) - Additional work required to expand or modify the functionality of the Software will be evaluated and paid for under a separate agreement between the Customer and the Contractor. For each Additional Work, a specification will be prepared, indicating:

• • Scope of work and specific requirements;
  • Estimated costs and pricing methodology;
  • Work completion deadlines;
  • Payment terms and deadlines.

Legal dispute resolution mechanism

All disputes arising from or related to this contract will initially be resolved through negotiations. If the dispute is not resolved within 30 days from the start of negotiations, the dispute will be referred to and resolved under the law of the Republic of Lithuania in a competent court located at the Contractor's registered office, unless the parties choose arbitration as an alternative dispute resolution method.

Electronic confirmation postscript

All confirmations, notifications, information sending, and other communication actions related to this contract and related documents, performed by electronic means and meeting the criteria set forth in this contract, are considered legally binding and equivalent to a handwritten signature. Actions performed electronically are considered legally binding and have the same legal force as written documents signed by hand if they meet the following criteria:
     a) The Customer's electronic signature, made using the Odoo management system, which confirms the Customer's identity and agreement with the terms of the contract;
     b) A clear response from the Customer's e-mail, expressed in any form, confirming agreement with the contract or related documents, when it is clear from this response that the Customer is identified and the letter is related to a specific contract.

Odoo maintenance (support) terms

UAB "Via Laurea" (hereinafter referred to as the Contractor) and You (hereinafter referred to as the Customer) have agreed on the following terms and procedures for Odoo maintenance and development work:

1. Procedure for registering faults and requests:

1.1. Requests are accepted on working days from 8:00 to 17:00;
1.2. Contacts and phone numbers are published on the Contractor's website at https://www.vialaurea.com;  or email address sla@vialaurea.lt;
1.3. At times other than those specified in clause 1.1., requests are registered via the hotline - Tel. No. +370 46 302530 and selecting the appropriate option. If the available support plan's SLA guidelines do not provide for a hotline request, using this option will result in the application of the tariffs specified in clause 4.1.3. of this annex.

2. Request resolution methods and priorities:

2.1. Solutions and system maintenance are carried out using remote access tools - this method is considered a priority.
2.2. On-site support. Arrival at the customer's location in Klaipėda is accounted for at a 0,5 hour rate and included as resolution time in the timesheet. Arrival outside of Klaipėda is calculated according to the actual time spent traveling at a rate of 60 EUR/hour.

IMPORTANT
If/when the Contractor is not obligated to administer the Customer's server on which the Odoo system operates, the Customer ensures throughout the entire duration of this contract:

• The ability for the Contractor to connect to their Odoo system with a user dedicated to the Contractor's help desk;
• The ability for the Contractor's technical personnel to connect to the server on which the Odoo system operates at any time (24/7) for administration, granting rights that would allow the Contractor to perform work related to module integration, system updates, access to databases, and program code.

3. Request execution and registration deadlines (SLA) terms and procedure:

3.1. The Contractor undertakes to register requests in the manner specified in clause 1, adhering to the following time limits:
3.1.1. Request resolution time (SLA) as soon as possible, but no longer than 1 month. Applies only to problem-solving requests;
3.1.2. If the resolution time takes longer than specified in clauses 3.1.1., the Contractor informs the Customer by providing specific reasons for the delayed request resolution and agrees on the work completion deadlines. The Contractor is not responsible for deadline violations if it occurred due to third parties or the Customer's fault.
3.2. Work planning and execution procedure
3.2.1. The Customer sends inquiries (hereinafter referred to as Requests) to the Contractor's e-mail address sla@vialaurea.lt. An automatically sent confirmation e-mail informs the Customer that the Request has been successfully received. In the Contractor's customer portal, the Request type, status, and progress can be tracked under the "Tickets" section.
3.2.2. Request types:
- Question;
- Problem;
- Task.

VERY IMPORANT: 

• One specific question/task is provided in one request/correspondence. If there are several tasks, the Customer sends, accordingly, several new emails. Only a specific/relevant task is discussed in one discussion;
• The description of the Request must be as accurate as possible. If the Request requires programming work and/or technical/engineering support from the Contractor's personnel (Request type "Task"), the Contractor performs an evaluation and submits a separate proposal, which specifies the price and completion deadlines. Upon confirmation by the Customer, the task is planned and transferred for execution. Such a task is not changed/supplemented. Exactly what is specified in the approved description is performed. If there is a need to supplement, a new evaluation is performed, and a new task is created. 
  

3.3. Working with requests. Statuses;
3.3.1. New - Created automatically when the Customer fills out the inquiry form on the vialaurea.com website under the "Help" section, or sends an e-mail to sla@vialaurea.lt. An informational e-mail is automatically sent to the Customer stating that the request has been received;
3.3.2. In progress - Set immediately when an Employee starts resolving the request. An e-mail is automatically sent to the Customer with information that the request is being resolved and by whom.
3.3.3. Waiting for Customer -  Set when, in order to provide an answer/solution, clarification is required. The Customer is automatically sent a notification about the status change. If a clarifying response from the Customer is not received within 3 working days, the Contractor has the right to move such a request to the status "Request Closed".
3.3.4. Solution provided - Set when a solution is provided. Upon receiving a notification from the Customer that everything is fine, or if the customer does not respond within 3 working days, the Employee moves the request to the status "Resolved";
3.3.5. Resolved - An e-mail is automatically sent to the Customer asking them to inform if they believe the request was not resolved properly. Upon receiving a notification from the Customer that everything is fine, or if the customer does not respond within 3 working days, the Employee moves the request to the status "Request Closed";
3.3.6. Request closed - Set when the request is resolved and/or the task is completed. An e-mail is automatically sent to the Customer asking them to evaluate the Employee's efforts in resolving the request. We will be grateful for the evaluations. It will help us improve.

IMPORTANT - If the essence of the request is new functionality that needs to be programmed, or its implementation requires separate tasks and execution planning, such tasks are called Project Tasks. A corresponding project task is created, and the request is archived. The progress of this task(s) can be tracked in the Contractor's customer portal under the "Tasks" section. The process is further carried out according to the procedures specified in clause 3.4 of this Contract. A separate sales order is usually created for such a task. 

3.4. Working with tasks. Procedure and statuses;
3.4.1. The Contractor plans work/resources periodically. A work planned for execution in the Contractor's customer portal acquires the status "Planned". This means that the Contractor has planned responsible persons and plans to start the work within the next working week. The specified planned work end date reflects the preliminary (ideal) work completion deadline according to the Contractor's plan. If, due to circumstances, the planned work was not started, it acquires a higher priority in the next week's work planning;
3.4.2. Work that has been started is displayed in the Contractor's portal with the status "In Progress";
3.4.3. After completing the work, the responsible person of the Contractor submits it for evaluation. An appropriate notification is sent to the Customer. The task status in the Contractor's customer portal acquires the status "Submitted for Evaluation". 5 days are provided for evaluation; If everything is fine, the task is moved to the status "Completed". If not, it is returned for execution;

4. Terms of service provision:

4.1. The selected maintenance and service subscription is charged at the rate specified in the "SLA";
4.1.1. Upon choosing any SLA plan, the right is granted to receive a standard service for migrating the Software to the latest relevant Odoo version free of charge. Such tasks are planned and initiated no earlier than one month after the official Odoo upgrade scripts have been announced and no later than three months from the submission of such a task/request. 
IMPORTANT - Applies only to Odoo Enterprise;
4.1.2. Upon choosing any SLA plan, updates, bug fixes, and migration of the Contractor's (Via laurea) modules (e.g., LT accounting, Salary, GPAIS...) are not additionally charged; 
4.1.3. For unscheduled works that do not meet the planned SLA guidelines (e.g., emergency situation, system error, data corruption, critical error...) and are not due to the Contractor's fault - a surcharge of 350 EUR is added and a 2.5x multiplier is applied to the cost of the performed works.
4.2. Work is billed at the service rates specified in the "Pricing" page on www.vialaurea.com ​website;
4.2.1. The actual time spent on resolving a query is recorded;
4.2.2. The time allocated to a query is rounded to the nearest minute, but cannot be less than 15 minutes (e.g., If 12 minutes were spent on a query, the system will record 15 minutes. However, if, for example, 17 minutes were needed, exactly that amount of time will be recorded).
4.3. Project work, when the scope and terms of work are agreed upon in advance, is performed and charged according to the conditions specified in a separate agreement;
4.3.1. A 6-month warranty is provided for project work. The term is calculated from the acceptance of the work, confirmed by the Customer via email;
4.3.2. The warranty does not apply if the project/system code/parameters or auxiliary application were altered without coordination with the Supplier or without the Supplier's approval for the changes;
4.3.3. During the warranty period, repairs, troubleshooting related to the project or project task are not charged.

5. Invoices, reports, and documentation:

5.1. The reporting period is 1 month, i.e., invoices are issued for the previous month;
5.2. Customer queries and projects, their progress, and other comments are documented in the Contractor's system, on the client portal at https://www.vialaurea.com, where they can be viewed by the Customer in real time. 
5.3. The Contractor is responsible for documenting processes and updating and presenting them to the Customer, except in cases where the process is not the responsibility of the Contractor.

Electronic confirmation postscript

All confirmations, notifications, information sending, and other communication actions related to this contract and related documents, performed by electronic means and meeting the criteria set forth in this contract, are considered legally binding and equivalent to a handwritten signature. Actions performed electronically are considered legally binding and have the same legal force as written documents signed by hand if they meet the following criteria :

a) The Customer's electronic signature, made using the Odoo management system, which confirms the Customer's identity and agreement with the terms of the contract;

b) A clear response to an electronic mail from the Client, expressed in any form, confirming agreement with the contract or related documents, where it is evident from this response that the Client is identified, and the mail is related to a specific contract.