Odoo implementation and development
Interested in working with us, but want to know what the process will look like before ERP implementation? Here are the key steps:
1. During the first consultations we will get to know your business better and discuss your needs / expectations for the business management software;
2. If you do not yet have a document with your business processes, we will ask you to fill out our requirements document, which will help us better understand your unique processes and needs;
3. Once we have a good understanding of your processes, we will prepare a personalised Odoo DEMO presentation for you;
4. If you are not sure whether Odoo system covers your needs or do not have clear software requirements, you can additionally acquire our Workshop services (with ESSENTIALS and SCALE plans, Workshops are already included in the fixed price). During these sessions, our business analysts will help you understand and outline a detailed report of your business processes, as well as determine the suitability of Odoo software for your needs;
5. If you are happy with our proposed Odoo solutions, we will send you a commercial proposal with the most suitable Odoo implementation plan for you;
6. After signing the contract, we get started! We will assign a dedicated project management to your company, who will support you throughout your ERP implementation and development project.
When choosing between "Starter", "Essentials", "Scale", and "Bespoke" plans, it's important to consider your business size, specifics, and growth potential.
Consider how much customisation your business processes will need. Do you already have clear business processes and software requirements, or do you need our help clarifying those?
Also, consider how much time and resources you are prepared to dedicate to system implementation and training, and what are your expectations regarding the scope of technical support.
"Starter" is an entry-level plan designed for service companies that don't have manufacturing processes or inventory management. It includes only the basic Odoo functionality, allowing you to start using the system in just 30 business days. This is an excellent way to quickly start with Odoo for both small businesses and large organisations, leaving room for you to adapt this flexible system to your processes over time.
“Essentials” also provides basic Odoo functionality, however, it includes manufacturing processes and inventory management. This plan is an ideal choice for small and medium-sized companies in trading or manufacturing industries, who do not yet require additional system customisations or Multi Company functionality. Larger businesses can also start with this plan, leaving room for future growth.
“Scale” offers additional features and system adaptation to business specifics, while still using only standard Odoo functionality (maintaining system simplicity and cost-effectiveness). This plan also includes a complete business process analysis (up to 6 Workshop sessions with our analytics) and the Multi Company functionality.
"Bespoke" is the highest-level plan, providing fully customised Odoo solutions according to your business needs. This includes custom module development, programming of tailor-made functionality, and complex data imports. This plan is designed for companies with unique business processes requiring maximum system customisation and non-standard solutions.
Installation time may vary depending on the plan selected and your specific requirements.
The "Starter" and "Essentials" plans can typically be deployed in 4–6 weeks as they focus on standard Odoo functionality only.
„Scale“ requires more detailed system configuration and can take up to 2 months, especially when business process analysis is required.
„Bespoke“ implementation is the most complex. Depending on the scope and complexity of the project, the implementation can take from several months to years. But it is important to note that the implementation can be done in stages. This means that you can install the most necessary modules, such as CRM and sales management first, and start using the system after just a few weeks. Later, add additional features as and when needed.
Odoo implementation project includes the following steps:
1. A project manager is assigned to you.
2. Project Kick-off meeting:
During this meeting, we outline our responsibilities and draw up a clear project plan.
3. Weekly meetings and project tasks:
Following the plan drawn up during the Kick-off meeting, we continue with the project tasks.
4. Completion of project phase:
After the tasks are completed, we complete the phase.
Yes, you can upgrade your Odoo implementation plan at any time. If your business needs change, we can help you transition from one plan to another, ensuring that the Odoo system will always meet your ever-changing business requirements.
The Odoo system can be hosted in different ways, depending on your needs.
We offer two hosting options for "Starter" and "Essentials" plans. 1) You can choose our own (Via laurea) cloud servers, and the usage cost for the first year will be included in the plan price. 2) Alternatively, you can choose the Odoo-managed platform (odoo.sh), for which Odoo S.A. applies an additional fee.
The "Scale" and "Bespoke" plans give you the option to choose not only Via laurea or Odoo cloud servers, but also your own or third-party servers (on-premise). However, it is important to understand that choosing this option may incur additional costs related to server administration and maintenance.
The Odoo licence fee is €17.90/month* per user for the first year. The licence fee for subsequent years is €22.40/month per user. Discounts may apply when purchasing licences for longer periods (up to 5 years).
The contract is agreed and paid directly with Odoo S.A. You can view the current pricing at the official Odoo Pricing page.
If requested, we can assist you in the process of purchasing licences with Odoo.
*The above licence pricing is for the Lithuanian market. It may vary slightly in other countries.
Odoo regularly provides system updates that include security patches and bug fixes, ensuring system stability and security. A major new version is released every year, which not only improves functionality, but also includes new improvements. The transition to this new version is calledk gerina funkcionalumą, bet ir įtraukia naujų tobulinimų. Perėjimas į šią naują versiją vadinamas Odoo migration, which is completed by our team.
„Via laurea“ created modules are thoroughly checked and tested by our specialists before they are installed in your software environment. This process significantly reduces any risks associated with your business operations when performing updates.
Odoo support (SLA plans)
Individual consultations and support services are charged at an hourly rate:
- Consultations and training: 60 EUR / hour
- Work with customer support tickets: 75 EUR / hour (rounding 15 minutes)
- System parametisation, configuration: 75 EUR / hour
We also offer SLA (Service Level Agreement) customer support plans. They are available as monthly subscriptions, and their pricing is based on our reaction time to a client's inquiries*:
- SLA-8: 50 EUR / month (reaction time: up to 8 hours)
- SLA-4: 150 EUR / month (reaction time: up to 4 hours)
- SLA-1: 300 EUR / month (reaction time: up to 1 hour)
*Registration and administration of customer support tickets is carried out on working days, from 8 am to 5 pm.
New tickets to the helpdesk can be created either by sending an email to odoo@vialaurea.com or by registering the inquiry directly through our web page form: https://www.vialaurea.com/helpdesk/odoo-klientu-aptarnavimas-1
We inform our customers about changes in ticket statuses (stages) by email, but you can also see this information in the customer portal, on a specific ticket, or in the ticket list.
To register a new request in the customer portal, select the Help -> Odoo support menu:
Fill in the request form, click the "Submit" button, and a ticket will be created for our Help Desk:
To view your tickets, after logging into your account, go to "My Account" menu and select the "Tickets" section:
When you go to Tickets, you will see all the tickets you have created:
To communicate through the customer portal, after clicking on the required ticket, you can do so at the bottom of the window, using the communication box (Write a message...):
To close a ticket, in the Ticket window, click the "Close Ticket" button:
You can find invoices, work accounting sheets, and all tasks and requests on our website by logging into your account. If you do not yet have access to your client portal account, contact us and we will send you an invitation.
After logging in to the client portal, click on your name in the upper right corner of the Via laurea page and select the "My Account" menu:
You will then be redirected to your client menu and will see all the information related to your company. To view the timesheets for a specific ticket, go to the specific ticket and select "Timesheets":
To view all invoices or timesheets, navigate to the appropriate menu - "Your Invoices" or "Timesheets" in the client portal menu:
If you need additional training, consultations or new functionalities, please send a request to our helpdesk by email at odoo@vialaurea.com, or register a new inquiry on our website at: https://www.vialaurea.com/helpdesk/odoo-klientu-aptarnavimas-1. Upon receiving your request, our specialists will evaluate it and contact you for further action.
If it's additional programming work, after agreeing on the scope of the task and acceptability criteria, we will provide you with a commercial offer. After receiving payment, we will schedule the work and begin at the agreed time.
In case of additional training or consultations needed, the meeting time and number of sessions will be coordinated with the required specialist, and the work performed will be charged according to our applicable hourly rates.
Every year, in early autumn, a new version of Odoo is released. After the launch of the new version, Odoo provides migration scripts within 3-6 months. Once the migration scripts are available, we can migrate customer systems to the latest Odoo version.
However, if you use Via laures modules, such as "LT VAS Accounting", GPAIS, "LT Payroll", their migration may take up to 6 months from the release of the latest version. We publish information about the availability of migrations in our regular email newsletter on accounting LT localisation module updates* (sent to our clients only).
To migrate to a newer Odoo version, please send or register a request to our support team. After receiving your request, a migration specialist will contact you and provide you with all the information.
Before sending you a commercial offer for Odoo migration, we conduct an audit of the client's system - we assess what and how many modules the client still needs and uses, as well as if some of those modules are no longer needed (e.g., the newer version of Odoo already has the necessary solutions as standard). After completing the audit, we share it with the client and at the same time submit an offer with the migration costs and estimated duration. After receiving the initial payment, we will plan the work and start it at the agreed time.
* Customers can subscribe to the LT localisation modules newsletter at the bottom of our Contact us page.
If you are having problems with your server, please write to the support team with a subject line that starts with "Server". This way we can identify it faster and forward it to the technical team.
The more information you provide (what actions, what behaviour, error, and who did it), the faster and more efficiently we can resolve the issue.
Individual consultations and support services are charged at an hourly rate:
- Consultations and training: 60 EUR / hour
- Work with customer support tickets: 75 EUR / hour (rounding 15 minutes)
- System parametisation, configuration: 75 EUR / hour
We also offer SLA (Service Level Agreement) customer support plans. They are available as monthly subscriptions, and their pricing is based on our reaction time to a client's inquiries*:
- SLA-8: 50 EUR / month (reaction time: up to 8 hours)
- SLA-4: 150 EUR / month (reaction time: up to 4 hours)
- SLA-1: 300 EUR / month (reaction time: up to 1 hour)
*Registration and administration of customer support tickets is carried out on working days, from 8 am to 5 pm.
New tickets to the helpdesk can be created either by sending an email to odoo@vialaurea.com arba registruokite naują užklausą tiesiogiai, mūsų web puslapyje, adresu: https://www.vialaurea.com/en/helpdesk/odoo-support-1
We inform our customers about changes in ticket statuses (stages) by email, but you can also see this information in the customer portal, on a specific ticket, or in the ticket list.
To register a new request in the customer portal, select the Help -> Odoo support menu:
Fill in the request form, click the "Submit" button, and a ticket will be created for our Help Desk:
To view your tickets, after logging into your account, go to "My Account" menu and select the "Tickets" section:
When you go to Tickets, you will see all the tickets you have created:
To communicate through the customer portal, after clicking on the required ticket, you can do so at the bottom of the window, using the communication box (Write a message...):
To close a ticket, in the Ticket window, click the "Close Ticket" button:
You can find invoices, work accounting sheets, and all tasks and requests on our website by logging into your account. If you do not yet have access to your client portal account, contact us and we will send you an invitation.
After logging in to the client portal, click on your name in the upper right corner of the Via laurea page and select the "My Account" menu:
You will then be redirected to your client menu and will see all the information related to your company. To view the timesheets for a specific ticket, go to the specific ticket and select "Timesheets":
To view all invoices or timesheets, navigate to the appropriate menu - "Your Invoices" or "Timesheets" in the client portal menu:
If you need additional training, consultations or new functionalities, please send a request to our helpdesk by email at odoo@vialaurea.com, or register a new inquiry on our website at: https://www.vialaurea.com/helpdesk/odoo-klientu-aptarnavimas-1. Upon receiving your request, our specialists will evaluate it and contact you for further action.
If it's additional programming work, after agreeing on the scope of the task and acceptability criteria, we will provide you with a commercial offer. After receiving payment, we will schedule the work and begin at the agreed time.
In case of additional training or consultations needed, the meeting time and number of sessions will be coordinated with the required specialist, and the work performed will be charged according to our applicable hourly rates.
Every year, in early autumn, a new version of Odoo is released. After the launch of the new version, Odoo provides migration scripts within 3-6 months. Once the migration scripts are available, we can migrate customer systems to the latest Odoo version.
However, if you use Via laures modules, such as "LT VAS Accounting", GPAIS, "LT Payroll", their migration may take up to 6 months from the release of the latest version. We publish information about the availability of migrations in our regular email newsletter on accounting LT localisation module updates* (sent to our clients only).
To migrate to a newer Odoo version, please send or register a request to our support team. After receiving your request, a migration specialist will contact you and provide you with all the information.
Before sending you a commercial offer for Odoo migration, we conduct an audit of the client's system - we assess what and how many modules the client still needs and uses, as well as if some of those modules are no longer needed (e.g., the newer version of Odoo already has the necessary solutions as standard). After completing the audit, we share it with the client and at the same time submit an offer with the migration costs and estimated duration. After receiving the initial payment, we will plan the work and start it at the agreed time.
* Customers can subscribe to the LT localisation modules newsletter at the bottom of our Contact us page.
If you are having problems with your server, please write to the support team with a subject line that starts with "Server". This way we can identify it faster and forward it to the technical team.
The more information you provide (what actions, what behaviour, error, and who did it), the faster and more efficiently we can resolve the issue.
Business process analysis (Workshops)
Business process analysis is designed for companies that do not have clearly defined processes or needs for a business management system.
During the Workshops, our business process analysts will conduct a detailed analysis of your company according to various levels of business process analysis and detail them in diagrams and schemes.
This will not only help you better understand your own business processes, but also choose the most optimal Odoo implementation plan for your needs.
We offer four business process analysis Workshop options, which differ based on the number of sessions:
- Workshop1 (500 EUR): One session lasting 1,5 hours;
- Workshop 2 (900 EUR): Two sessions lasting 1,5 hours;
- Workshop 4 (1600 EUR): Four sessions lasting 1,5 hours;
- Workshop 6 (2400 EUR): Six sessions lasting 1,5 hours;
The choice of the Workshop you need will depend on the size of your company and the complexity of your business processes.
During the Workshops, a detailed process analysis is performed, based on various levels of analysis.
Depending on the number of sessions selected, we will analyse all of your company's activities in detail, interaction between different sectors, and existing bottlenecks / challenges. We will also provide recommendations on how to effectively apply Odoo's capabilities to improve operations.
Within 5 working days after the last workshop session, a business process diagram and/or description is provided.
Business process analysis Workshops are usually attended by one or more Via laurea analysts and any other individuals from your team, responsible for the project/relevant business area.
Organisational level analysis
Covers the overall structure of the organisation, areas of operation, key business objectives and strategies. This level aims to understand how the main parts of the organisation work and what results need to be achieved.
Example: to understand what the main departments of the company are and their responsibilities.
Business function level analysis
Focused on core business functions such as finance, sales, production, logistics and human resource management. Process goals and key KPIs (Key Performance Indicators) are set at this level.
Example: the steps of the sales process, from inquiry to signing the contract.
Process level analysis
Specific company processes are examined - their flow, inputs, outputs, responsible persons and interaction with other processes. At this level, existing processes are recorded and their efficiency is assessed.
Example: the process of the supply chain, from orders to product delivery.
Sub-process level analysis
A detailed analysis of the internal steps of the existing process is performed to identify areas for improvement and automation opportunities.
Example: detailing of the invoicing process (data entry, confirmation, sending to the client).
User actions level analysis
This level focuses on the actions taken by individual users (employees) using systems or tools. This allows for identifying potential areas for automation or optimization of different tools.
Example: steps taken by a warehouse worker using a barcode scanner.
System level analysis
Examines how processes are performed using existing IT systems and what the main shortcomings or requirements for the new system are. This helps determine what part of the processes can be transferred to Odoo.
Example: current CRM system and its interaction with the customer database.
Data flow level analysis
Focused on information exchange between various systems and processes. This allows you to identify the necessary integrations when implementing Odoo solutions.
Example: data flow from the ecommerce platform to the accounting system.
Via laurea modules (accounting and other)
Via laurea's modules and connectors include complete Odoo solutions for Lithuanian accounting management and other business areas. You can view them on our Lithuanian localisations page or by visiting our e-shop.
Although the standard Odoo system has certain solutions for Lithuanian localisation, they do not meet all of the needs for most companies.
Via laurea accounting modules fully comply with all Lithuanian standards and the needs of local companies for convenient daily accounting management, from payroll solutions to quick generation of the necessary VMI / Sodra reports.
We have invested a lot of time and resources to develop the best Lithuanian accounting solutions in the Odoo system, which we use ourselves too. If you have any questions or want to see our modules in practice, our accounting experts will be happy to demonstrate them to you in a DEMO presentation.
When you purchase Via laurea modules and integrations, you will receive free support for the first year!
After that, support costs: 10% of the value of the purchased modules, officially published on our website (distributed over 12 months, paying in monthly installments).
Support includes all updates, fixes and module migrations to the latest Odoo versions.
You can purchase Via laurea modules by contacting our consultants and receiving an offer, or simply by visiting our module e-shop.
Yes – Via laurea distributed modules and integrations can be purchased not only by our customers, but also by trusted Odoo partners and their customers.
However, when purchasing solutions developed by us, you must comply with our specified terms and conditions (i.e. reselling Via laurea modules is strictly prohibited, and their leakage to third parties will be subject to legal liability).
Yes – Via laurea cooperates with accounting partners who specialise in Odoo, including Via laurea localisation modules. If requested, we can refer clients to our partners for bookkeeping and accounting services for their company.
Odoo system and accounting training
Odoo system and accounting module training is not mandatory, but highly recommended. It helps your team better understand the Odoo system and utilise its powerful functionality 100%. It also ensures that processes are performed in the most productive/efficient ways possible.
Odoo system training is done by our support team.
Via laurea accounting modules' training is done by our accounting specialists.
You can purchase training for the Odoo system and Via laurea's modules by contacting us and receiving an offer or simply purchasing a training hour in our e-shop.
1 training hour: 60 EUR.
Of course! You can purchase training sessions with us at any time.
Odoo migrations
Odoo business management system is constantly improved with new and even more powerful features. Regular system updates ensure that you take full advantage of its many capabilities.
It's important to note that Odoo itself supports no more than the last 3 system versions. This means that if you are using Odoo version 16 in 2025, it will no longer be supported next year (in 2026).
Also, migration through several system versions is much more complex than through a single version (e.g. from Odoo 17 to Odoo 18). The greater complexity of this process could mean higher migration costs.
Migration begins with your request to our support service. After receiving the request, an employee responsible for migrations will contact you and provide all the information.
We will estimate your migration costs based on the current Odoo version you are using, the server, and the complexity of any custom functions you have. Before providing a commercial offer, we also perform an audit of the client's system - we assess what, how many, and who's modules the client uses, as well as whether some of those modules are no longer needed (e.g., the newer version of Odoo already has the necessary solutions as standard).
After completing the audit, we share it with the client and at the same time provide a proposal with migration costs and estimated duration. If necessary, we can provide a broader detail of the operation of the modules, specifying what exactly we are changing or adding. After you approve the proposal we have submitted, we will schedule the migration date and begin work.
The latest versions of Odoo are released every year, in early autumn. However, migration scripts for the latest Odoo version are only available 3-6 months after the official release of the version. Therefore, we plan customer migrations after receiving the script.
Migration costs for each company are calculated individually, depending on the server used by the client, the current Odoo version, and the complexity of the modules/functions specially customised for the client.
We calculate the migration price according to the formula A+B, where:
- A - Calculated migration price for customer-specific, customised solutions
- B - Fixed price
The formula consists of two essential parts:
- Variable part (A)
- Fixed part (B)
The fixed price part (B) is one of the following:
- 800 Eur - When the client usesOdoo.SHservers, as this significantly simplifies the process.
- 1200 Eur - When the client's Odoo system runs on its own server, which is maintained by Via laurea.
- >1200 Eur - When the server is not maintained by Via laurea; when more than one version is being updated; other migration complications.
In order to calculate the migration costs of custom (and third-party) solutions, we perform an audit of installed modules and present it to the client for review. The audit will include modules categorised by installation (author-owner), code volume, and type of modules. Based on this data, we calculate the variable part A.
Via laurea modules are migrated separately. If you use our accounting modules, such as "LT VAS Accounting", GPAIS, "LT Payroll", etc. their migration may take up to 6 months from the release of the latest Odoo version. We start migrating them at the beginning of the year, when we have the opportunity to inform you in advance when they will be ready in the latest Odoo version.
Information about the availability of these modules in the latest version is published in our regular accounting LT localisation updates newsletter* (sent to our customers only) or in our e-shop (the versions for which this module is already adapted are indicated in the description page of each module).
* Customers can subscribe to our LT localisation modules updates newsletter at the bottom of the Contact us page.
Migration of Via laurea modules and integrations is included in the price of the Via laurea module support plan: 10% of the value of the purchased modules, officially published on our website (divided into 12 months, paying in monthly installments). After purchasing Via laurea modules or integrationscustomers receive support and migrations free of charge for the first year!
Customers who have not acquired Via laurea module support will need to purchase updated versions of the modules again, according to the pricing officially published on our website.
